As part of our commitment to provide customers and business partners with a first-class service, the Gollcher Group has implemented a quality system which is subject to ongoing internal and external review in order to verify compliance.


Gollcher Shipping Agents Malta is in fact accredited by the Malta Competition & Consumer Affairs Authority to (MCCAA) SM EN ISO 9001:2015 Quality Standards.


The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards.

Click here for more information about ISO 9000.

Quality Standard for Ship Agents and Brokers

Launched in October 2007, the FONASBA Quality Standard is designed to assist shipowners and operators to identify those agents and brokers who are well-funded and demonstrate a tangible commitment to quality.

Working with an agent or broker displaying the FONASBA Quality Standard gives the customer peace of mind that they are dealing with a well run and reputable business.

The standard is awarded to those companies that are:

  • A member of a FONASBA member association
  • Can prove their financial standing in accordance with the accounting laws of their country of domicile
  • Have made a firm commitment to professionalism and the ongoing education and training of their staff


More information is available here.


The Authorised Economic Operator scheme, in essence, has derived from the UCC.

HMRC have stated their mission is to:

  • Facilitate legitimate trade
  • Reinforce Safety and Security
  • Harmonize and standardize the application of customs controls
  • Provide an electronic environment

In part, yes, it is driven by security, i.e. anti-terrorism, smuggling, people trafficking etc., however compliance with customs procedures and how the company is treated by authorities is paramount.

Therefore by satisfying certain criteria a company is considered to be reliable in their customs related operations throughout the European Community for goods imported into or exported from the EU.

The Legal Bit

AEO is governed by European Community law. The basic law is set out in Council Regulation (EEC) No 2913/92 (the Customs Code) as amended by Regulation (EC) No 648/2005 of the European Parliament and of the Council and Commission Regulation (EEC) No 2454/93 (the Implementing Provisions) as amended by Commission Regulation (EEC) No 1875/2006.

More information is available here and here.

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